Ray（Zendesk Support）
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Activity overview
Latest activity by Ray（Zendesk Support）-
Ray（Zendesk Support） created an article,
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Ray（Zendesk Support） created an article,
I want to use it to charge one of the inputs on my Aferiy P280 while driving, and connect a 400W solar panel to another input on the P280 for charging. Therefore, I also have questions about whether and how the two inputs of the power station can be...
P280 Support. With two XT90 input ports, it can simultaneously support in-vehicle charging and solar charging. However, given that the output voltage and current of vehicles and solar panels may di...
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Ray（Zendesk Support） created an article,
I live in Arizona and already have a 10 kW grid-tied solar system. I am currently on a basic electricity rate plan from 4 PM to 7 PM, and I want to eliminate these charges. What systems do you offer that can help me offset this cost? While I don’t...
We recommend the AF-P280, which features a capacity of 2048Wh and an output power of 2800W. It takes approximately 1.7 hours to fully charge via AC power and supports expandable battery options. In...
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Ray（Zendesk Support） created an article,
I received this 3840W unit yesterday. According to the manual, do I need to charge it? Yes or no? I’m not quite clear about AC charging. Should I turn it on first and then plug it in, or plug it in first and then turn it on? What information wil...
It is recommended to perform a charge/discharge calibration cycle. Due to prolonged transportation and storage, the battery’s internal performance may not be fully activated, which can lead to inac...
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Ray（Zendesk Support） created an article,
Why is the account type set as a sub-account...
Maintenance personnel will conduct testing via the app, so the Bluetooth connection has been reset. Procedure for resetting the Bluetooth connection: 1. Clear the app cache and log out of your acco...
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Ray（Zendesk Support） created an article,
The customer is inquiring about the DC input of the P280 model, specifically whether two connectors can simultaneously connect to two photovoltaic panels with different voltages.
The P280PV features dual XT90 input ports. Each PV input supports a maximum power of 600W, an input voltage range of 11.5–55V, and a maximum input current of 20A. Any solar panel with an open-circu...
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Ray（Zendesk Support） created an article,
AFERIY DC060 580W DC-DC Alternator Charger DC Charger Wire Gauge
The wire gauge is 8 AWG.
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Ray（Zendesk Support） created an article,
After adding an extra battery to the P310, are the three 240V UK sockets still the only AC output ports? Or does the additional battery have its own 240V output ports? Does the same apply to the USB and 12V output ports?
The three 240V UK sockets remain the only AC output ports; there are no AC output ports on the battery pack, but it does feature USB-A and Type-C PD 3.0 output interfaces.
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Ray（Zendesk Support） created an article,
Can the battery charging limit be set to 90%?
For power stations equipped with an app, you can set the AC charging limit by navigating to the Energy Management section of the app. Set the charging limit to 90%.
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Ray（Zendesk Support） created an article,
For a DC-DC charger, should you select PV or DC in the charging settings? Additionally, set the maximum current of the DC-DC converter to 15A.
Select DC and set the current to 8A.